Bacchus - Le Cellier
Tel:(713) 270-1712 / (800) 876-8902 Fax: (713) 270-6143 Terms of Sale Agreement

Return Policy

Your complete satisfaction is our only goal. If you are not 100% satisfied with your product, please let us know within 15 days. We will setup an exchange, refund, or credit.  Returns do not apply to any CD's, software, or personalized items.

All non-defective, opened or non-opened returns are subject to a 20 % restocking fee.  Before returning any item, you must contact our returns department via email - service@bacchus-wine-storage.net  and/or Fax -  (713) 270-6143 within 15 days of your invoice date for a Return Merchandise Authorization (RMA) number. No returns of any type will be accepted without an RMA number. Defective items may be returned for a same-item exchange only. All products (unless noted on our site) are sold with the full manufacturer's warranty. The warranty period and service varies by manufacturer and product. Extended warranties are sometimes offered directly through the manufacturer; please contact us if you are interested in purchasing an extended warranty. In order to receive full credit, your purchase must be returned with shipping pre-paid. All items must be in "as-new" condition, in original packaging and with all warranty cards, manuals and accessories. Any discrepancies could result in a delay or partial forfeiture of your credit. There will be a $55.00 re-boxing fee for products returned in a damaged box.   

Canceled Orders: If after 10 business days an order is canceled the client is charged an administrative fee in the amount of 10% of total sale fee. If, however, the unit is already shipped the Return Policy applies.

Damaged / Wrong Items

It is important that you carefully examine to see if the correct product arrived without any damages, before signing the freight carrier's release.   Bacchus is not responsible for any damage caused by freight carrier.   Bacchus does offer assistance with insurance claims for items shipped by FOB shipper.

If before 10 days you decide to return an item, we will credit your payment in full minus 20% restocking fee.  Restocking fee will be 25% if the return is due to damage which occurred during shipping.   If the cancelled item has shipped, credit will be applied once the item has been returned. Customer is responsible for all returned shipping charges -- unless the item is damaged or wrong item shipped.

Shipping Information

Bacchus will coordinate factory shipments, or provide the necessary information for our clientele themselves to "shop" carriers. Bacchus does not mark up shipping costs, nor do we receive any compensation for choosing a specific carrier. Any transportation arrangements we make are fully insured and we strongly recommend that any clients who choose their own freight company purchase appropriate coverage. For your own protection inspect all shipments for damage @ delivery!  Bacchus is not responsible for any damage or late delivery caused by freight carrier.

In order to obtain the lowest pricing and fastest delivery available, we place all orders, process client payments and remit to manufacturers on the same day that order confirmations are received. Please do not sign the Invoice or Terms unless you agree to same day payment or other arrangements have been noted as "Special Requests."

Last, but first, any terms will be modified at our clients’ request – Bacchus will do whatever it takes to accommodate you.